Returns Policy – ​​Lucci Monte

At Lucci Monte, we strive for your complete satisfaction. However, it's possible that an item doesn't quite meet your expectations. That's why we offer a 14-day return policy after receiving your order. You can easily request a return within this period.

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Return Policy

To be eligible for a return:

• The item must be in the same condition as when you received it.

• It must not have been worn, washed or used .

• All original labels and packaging must be present.

• You must include proof of purchase or order confirmation .

Returns that do not meet these conditions cannot be accepted.

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How do you start a return?

You can register a return by contacting us via
📧 info@luccimonte.com

After approval of your return request, you will receive a return label from us and clear instructions for returning your package.
Please note: Returns sent without prior notification will not be processed.

Return address:
Lucci Monte
📍 Shopkeeper 77
2512 CB The Hague, Netherlands

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Received damaged or incorrect item

Please check your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@luccimonte.com. We'll make sure the problem is resolved immediately – whether it's a replacement, repair, or refund.

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Exceptions and non-returnable items

Some products cannot be returned for hygienic or practical reasons. This includes:

• Personalized or custom-made items

• Items on sale or with a discount promotion

• Gift cards

• Personal care products

Please feel free to contact our team if you are unsure whether your item is eligible for return.

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Exchange

Want an item in a different size or color? The fastest way is to return the original item and then place a new order once your return is approved.

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Legal cooling-off period (EU)

If your order is delivered within the European Union, you have a statutory 14-day cooling-off period . Within this period, you can cancel or return your purchase without giving a reason.
The item must be returned unworn, unwashed, complete and in the original packaging, including labels and proof of purchase.

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Refund

Once your return has been received and inspected, we will send you a confirmation by email.
If your return is approved, you will receive a refund via your original payment method within 10 business days .

Please note that banks or credit card companies may need a few business days to process the refund.
If it's been more than 15 business days since your return was approved and you haven't received a refund yet, please contact us at info@luccimonte.com.