ORDERS
How do I place an order?
You can place an order through our website on the collection page. We also offer a personal shopping service. You can schedule an appointment at our office via WhatsApp; you can find the contact details on our contact page.
Can I change or cancel my order after payment?
We may still make changes. Please contact us as soon as possible via email, chat, WhatsApp, or social media so we can see what's possible.
How do I know if my order has been confirmed?
After completing your order, you will receive a confirmation email with a track & trace link that you can use to track your shipment.
Where can I find my invoice?
You will receive an order confirmation by email as soon as possible after ordering.
PAYMENTS
What payment methods do you accept?
You can view the available payment methods via the icons at the bottom of our website and on the product page when you click on a product.
Can I pay later?
Yes! We offer Klarna for post-payment.
My payment failed, what now?
Please try again or contact your payment provider to find out what is going wrong.
Is my payment information safe?
Yes, we use advanced security measures to protect your payment information. All payments are encrypted and processed through reliable and certified payment providers.
SHIPPING & DELIVERY
What are the shipping costs?
Shipping costs are calculated during checkout and depend on the country where the order is placed.
How long does delivery take?
Please see our Shipping & Delivery page for delivery times per country.
Can I track my order?
Yes, you can track your order and stay informed about the shipping status via the track & trace link in the confirmation email.
Do you ship internationally?
Yes, we ship worldwide.
What happens if I am not at home upon delivery?
If you are not at home, you will be informed about the next steps, such as a new delivery attempt or collection from a collection point.
RETURNS & EXCHANGES
How do I return an item?
You can return an item through our returns portal. The page is located at the bottom of our website.
What is the return period?
You have 14 days from receipt to exchange or return an item.
How long does it take to get my money back?
After receiving your return, you'll receive a confirmation. Your refund will be processed within a few business days.
Can I exchange an item for a different size or color?
Yes, you can easily exchange an item through our returns portal. The new size or color will be shipped free of charge.
What if I received a damaged or incorrect item?
Please report this via our returns portal or contact us by email or WhatsApp.
SIZES & FIT
How do I know what size to order?
You can use our sizing tool on the product pages. It calculates your ideal size based on your information. Please note that our clothing runs small, and we recommend ordering one size larger.
Do you have a size chart?
Yes, this can be found on the product pages.
Do your clothes run large or small?
Our clothing fits true to size, so we recommend taking your usual size.
PRODUCT INFORMATION & STOCK
Are the colours on the website exactly the same as in real life?
We do our best to display the colours as accurately as possible, but slight colour variations may occur.
Where are your garments produced?
Our clothing is primarily produced in Italy, in factories specializing in high-quality garment production. More information can be found in our About Us section. page.
How do I best maintain my clothes?
You'll receive a card with washing instructions with your order. Care tips are also provided on the product pages.
CUSTOMER SERVICE & CONTACT
How can I contact your customer service?
You can reach us via:
- Social media
What are your opening hours?
We don't have a physical store, but customers can visit our location by appointment to view and try on the collection.