ORDERS
How can I place an order?
You can easily place your order and view the available models at your leisure via the collection page on our website.
For those who desire a more personal approach, we also offer an exclusive personal shopping service, where you are guided in complete discretion and with expert advice.
You can easily schedule an appointment for this via WhatsApp; our contact details can be found on the contact page of the website.
Is it possible to change or cancel my order after payment?
In certain cases, it is still possible to make adjustments to your order, depending on the stage of processing.
We therefore advise you to contact us as soon as possible via email, Instagram, WhatsApp, or our social media channels, so that we can immediately check which changes can still be implemented.
How do I know if my order went through successfully?
As soon as your order has been successfully completed, you will receive a confirmation by email containing a personal track & trace link.
Via this link, you can track the shipment step by step and stay informed of the current delivery status.
How do I receive my purchase invoice?
After placing your order, we will send you a confirmation by email as soon as possible to ensure that your purchase is processed correctly.
PAYMENTS
What payment options do you offer?
At the bottom of our website, you will find an overview of all available payment methods, displayed via the corresponding icons.
In addition, these payment options are clearly displayed on the product page as soon as you select a specific item, so that you have immediate insight into the possibilities.
Is it possible to pay later via Klarna?
Yes, we offer the option to pay later via Klarna . This way, you can receive your order first and only complete the payment afterwards.
What can I do if the payment has failed?
You can try again to check if the payment is processed.
If the problem persists, we advise you to contact your payment provider to find out where the error message is coming from and how it can be resolved.
How secure are my payment details at checkout?
Yes, we employ advanced security protocols to optimally protect your payment details against unauthorized access.
All transactions are processed fully encrypted via reliable and certified payment providers, so you can pay with peace of mind.
SHIPPING & DELIVERY
How much do I pay for shipping?
Shipping costs are calculated automatically during checkout and depend on the country to which the order is shipped.
During the checkout process, you will receive a clear overview of the applicable shipping costs before you finalize the order.
What is the estimated delivery time?
Please see our Shipping & Delivery page for delivery times per country.
Will I get a track & trace for my order?
Yes, you can easily track the shipment of your order via the track & trace link in the confirmation email. This way, you stay informed of the current delivery status at all times.
Do you also ship abroad?
Yes, we ship our orders worldwide. This means you can have our collection delivered virtually anywhere in the world. 🌍📦
What happens to my package if I am not home?
If you are not at home at the time of delivery, you will be informed about the next steps. This includes a new delivery attempt or the option to pick up your package at a collection point. 📦
RETURNS & EXCHANGES
How do I return an item?
Returning an item is easy via our online return portal, where you are guided step-by-step through the process of registering your return.
You can find the link to this page at the bottom of our website, so you can always find it quickly and easily.
What is the return period?
From the moment you receive your order, you have 14 days to exchange or return an item.
Within this period, you can calmly decide whether the product fully meets your expectations.
What is the processing time for a refund?
As soon as we have received your return in good order, we will send you a confirmation by email.
The purchase amount will then be refunded to you via the original payment method within a few business days.
Is it possible to exchange an item for a different size or color?
Yes, you can quickly and easily exchange an item for a different size or color via our return portal.
As soon as your exchange has been processed, we will reship the new item to you free of charge.
What should I do if I have received a damaged item?
You can easily report this via our return portal, where you are guided step-by-step through the process of submitting your request.
Prefer personal contact? Feel free to contact us via email or WhatsApp so we can help you immediately.
SIZES & FIT
How do I determine the right size?
Please note that our clothing generally runs a bit small. Therefore, in most cases, we recommend ordering one size larger for the best fit.
Where can I find the size chart?
Yes, you can easily find these on the product pages of our website.
There you will find all the information you need to determine the correct size.
Should I take a size larger or smaller?
Please note that our clothing generally runs slightly small. For the best fit, we therefore usually recommend ordering one size larger than you normally wear.
PRODUCT INFORMATION & STOCK
Do the colors on the website match the actual product?
We make every effort to display the colors of our products as true to life as possible on the website. However, due to differences in screen settings, screen quality, or lighting, minor color variations may occur between the product photo and the actual item.
Where is your clothing made?
Our clothing is primarily produced in specialized factories that focus on high-quality clothing production.
Would you like to know more about this? On our About Us page, you will find extensive information about our production and the craftsmanship behind our collections.
How can I best care for my clothes?
With every order, you receive a card with clear washing instructions, so you know exactly how best to care for the garment.
Additionally, you will find extra maintenance tips on the product pages to preserve the quality and appearance of the item for as long as possible.
CUSTOMER SERVICE & CONTACT
In what ways can I contact you?
You can easily contact us through multiple channels. We are available via email, WhatsApp, and our social media channels.
You can find us on Instagram, Snapchat, and Facebook under the name @luccimonte . For questions via email, you can reach us at info@luccimonte.com
Do you have a store I can stop by?
We currently do not have a physical store.
It is also possible to visit our location by appointment, where you can view the collection and try on various items in peace and quiet.